annual maintenance contract

IT Annual Maintenance Contract

What We Do?

Net Soft Computer LLC. provides complete Computer AMC services in Dubai, United Arab Emirates that includes various ranges of supports like hardware support, anti virus support, operating system support, software support etc. Computer AMC is your solution of the time. This is a post warranty agreement for your PC which is devised to help you in staying out of any problematic situation.

We are effectively exploring the latest hardware available in the market to provide Computer AMC Services for the betterment of the life of your Computers. We have been maintaining the hardware of big corporate, small organizations and Home PC . After installation or AMC, we offer professional support for both remotely and onsite. For networks and equipment under a service contract, proactively monitor the network to identify and resolve potential problems before they become problems. Some of the most attractive components of our Computer AMC Package are :

networking, amc services dubai
AMC Service List
Support Type Platinum Gold Silver
Onsite Support Unlimited + PM** On call basis +1 PM** Visit / Month* On call basis*
Remote Desktop Support Unlimited 1 Hr / working day* N/A
Cost Costing as per customer requirements    

* Does not include holidays and beyond office hours of company (Netsoft) except by prior arrangement.

* PM (preventive maintenance):- We will provide care and servicing by Netsoft for the purpose of maintaining equipment and facilities in satisfactory operating condition by providing for systematic inspection, detection, and correction of incipient failures either before they occur or before they develop into major defects.

AMC Covers:-

Hardware:-

This includes the actual components of your PC like processor, system board, memory, hard disk, monitor/LCD, mouse, optical drive, Keyboard, SMPS, Cabinet, Speaker, and UPS Only. The AMC should cover all possible hardware related issues and If any parts will have to be get repaired / replaced / upgraded that will be on the cost of customer / If it is under Net Soft Computer LLC.

NETWORKING:-

This would cover all kind of networking related issues like dealing with Switch, cables etc. The AMC should cover all possible network related issues and If any parts will have to be get repaired / replaced / upgraded that will be on the cost of customer / If it is under Net Soft Computer LLC.

SOFTWARE:

This includes an AMC for all the software's which are designed and developed by Netsoft Computer LLC. We also provides the services for third party software like Operating Systems, Mailing software's, Database software's and other application software’s. It is highly recommended to opt for the legal and licensed versions of the software to privacy and better resolutions.

Other Key Services:

Services include back-up solutions, PM (Preventive Maintenance) of the computer system and peripherals internal/External, general antivirus checks and regular maintenance like running diagnostic tests to ensure all the components are working fine.

The services we take for the AMC

  • Desktop support (MAC/Windows)
  • System management check
  • Disk clean
  • Antivirus and malware
  • Email security and management
  • Servers and attached storage
  • SAN storage
  • Telephone Systems (PBX)
  • Server Back up
  • Data Restore
  • Telephone Equipment’s
Telephone Systems Dubai

Benefits of Preventive Maintenance Service

Preventive Maintenance Service Benefits
Anti-virus software updates, regular virus scans: keep antivirus software updates current. Minimize the risks associated with receiving infected files. Valuable files aren't compromised/destroyed by virus infections.
Data Backups, protection and Disaster Recovery. Evaluating backup strategy, testing, monitoring and verification of functionality of data backups and restores. Increase system uptime and critical data availability in case of data loss. Backups are an essential part of data protection
Spyware, adware, malware sweep system scan and removal of malicious software. Prevents intruders from unauthorized data access/manipulation, entering and controlling you system. This activity is crucial especially when you shop online and/or do online banking, which involve secure transfers of confidential and personal information.
Regular Hard Disk Defragmentation : reorganization of data stored on hard drives. Allows to keep your PC running at peak performance.
Operating System Security Updates and Patches installation. Automating software-related preventive maintenance activities whenever possible. Keeping Operating System up-to-date will provide fixes to security vulnerabilities and holes as well as resolutions to well known and identified software bugs.
Temporary and unnecessary files clean-up. Old, unused programs removal. The registry and Startup environment cleanup. Freeing up disk space. Overall system performance improvement. Faster system boot-ups.
Regular cooling system Inspections and cleanup: verify functionality of cooling fans, vents and heat sinks. Increase longevity of CPU and other components by avoiding overheating.
Current hardware review/inventory and recommendations for upgrades if necessary for uninterrupted system functionality. Proactively plan for hardware upgrades and replacements to prevent last minute, costly purchases.

Terms and conditions:

Contract is Non-Transferable.

  • Contract will be for 12 months on site.
  • Three Preventive Maintenance will be provided during contract.
  • The calls will be attended within 24 hours from lodging complaints
  • Full amount has to be paid in advance at time of renewal
  • The complaints will be attended from 8.30 a.m. to 6.p.m. except Fridays, public holidays.
  • The above said contract DOES NOT INCLUDE any spares.Softwares Replacement of faulty spares will be provided subjected to arability.

Does Not Include.

  • Monitor picture tube,Printers.
  • Support on Software Application Packages.
  • Hard disk drive media
  • Printer head, ribbons, cartridges, knob
  • Any physical breakdowns due to operator’s negligence.
  • Any failure due to power failure, fire, short-circuits, earth leakage
  • All add-ons, Cd-rom lenses, sound cards, speakers, fax-modem units, backup devices, Lan cards..
  • All kinds of power devices such as Spike guards, Stabilizers, Ups system
  • Replacement of faulty spares will be provided subjected to arability.